Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
To return something purchased from OllyDog's website, simply write your order ID number on the side of the box and include it in the package. Mail your bag to
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- All items must be in the condition you received them in, with original tags attached.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Returns take 48-72 hours to process and appear on your account.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
- As soon as the fulfiller receives and processes your return, We will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.