Limited Lifetime Warranty
Our Limited Lifetime Warranty covers the workmanship and materials against defects for the entire life cycle of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Normal wear and tear, abuse, and cosmetic wear are excluded from the warranty. "Lifetime" is defined as the normal lifetime of the product, not the purchaser's lifetime (the lifetime of the product is usually one year after the product has been discontinued, or is obsolete.)
OllyDog can only warranty products that have been purchased directly from OllyDog, and you may be asked for proof of purchase.
To submit a Warranty claim please email Warranty@ollydog.com with the following information
- An image of the product in its entirety
- An image of the damaged area(s) on the product
All claims will be responded to within 2 business days.